The caring and well-being of our team remains our top priority at Twin Oaks. Rest assured, we have contingency plans in place to continue to process and support our clubs throughout this unprecedented time. At any time if you have any questions please don't hesitate to call us at 860-829-6000.

Desktop Software

The Twin Oaks desktop club management software is Windows based and fully network compliant to work in almost any environment that needs member data management and/or electronic billing. Its capability to interface with many peripheral devices & door control systems, shows its extensive flexibility to meet the needs of this ever-changing industry. Our desktop software also has the capability to access power online features.

Front Desk Client Check-In

  • Members and guests can check in even when front-desk computer is being used
  • Color-coded member screen alerts when member intervention is required; improves retention
  • Easy keytag check-in that includes picture display of members and prospects
  • Quick insert of new members allows immediate "Member" feel and the reading of credit card information
  • Family view and multi-person check in
  • See Emergency Information and that day's appointments

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File Maintenance

  • Safe, secure PCI-DSS compliant storage of all billing information
  • Track member referrals and all log notes
  • Manage staff security and usage rights
  • Track corporate and group memberships
  • See archive and prospect databases
  • Manage locker controls
  • Track survey results
  • Customizable fields
  • Control all data entry

Advanced Contracts

  • Includes electronic signature capture
  • Quick reference to all documents
  • Decrease printing/ink costs and improves human intervention
  • Eliminate design costs and reduce storage fees of all documents
  • Increase security and go green
  • Capable of scanning all past paperwork, medical waivers
  • Option to read in license information
  • Customizable fields for revenue or interest tracking
  • Contract email Capability

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Contact Manager

  • Track member and prospect interests then create mailing templates, labels and blast emails for marketing
  • Guest register with integrated lead-and prospect-management functions
  • Track marketing sources, book appointments, tours and guest usage
  • See a visual schedule of appointments
  • Integrated with Bring a Buddy marketing tool
  • Trace one week or other promotional passes and coupons
  • Online Sales Dashboard and goal management

Online Capabilities:

Member Portal

  • Join online and add family members
  • Designed so that the user feels they are still on your site
  • Custom look and feel to match your site
  • Custom URL to match your site
  • Purchase Personal Training, Tanning or class Packages
  • Pay balance due
  • Buy gift certificates
  • Book a birthday party, reserve a meeting room, etc.
  • Update Billing and address information
  • See and print usage information for insurance purposes

Member File Maintenance 

  • Convert prospects to members
  • Update member credit card and account information
  • Freeze/cancel manage memberships

Club Portal

  • Get management reports online, anytime, anywhere you have Internet access
  • Club results available on the Internet
  • See up-to-the-minute daily results and statistics
  • Project billing revenue and cash flow
  • View your processing schedule, billing journals, club billing statements, problem reports - all online
  • Make last-minute billing changes and edit transactions
  • Manage all online joining offers, setup and see results statistics

Meet Your Partner In Growth

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