As a former club owner/operator for 15 years and longtime user of the Twin Oaks program, I've found that it is by far the easiest to use in the industry. It's backed up with numerous built-in management tools to generate revenue, manage cash flow, and forecast results. Here on the vendor side, the company founders have created an excellent work environment for all staff which allows us to provide clients with the utmost in service and deliver a superior product for clubs.

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Distinctive to the Health and Fitness Software Industry, Twin Oaks is unique in which all sales associates have either previously owned or managed a health club. The experience and wisdom that we have from doing this helps ensure clients that our software is designed and utilized to help them succeed. Our company's idea is to automate as many management functions as possible so that clients are able to spend more time generating revenue, reducing expenses and interfacing with their members. Before coming on board with Twin Oaks, Joanna Truong has a Bachelors degree from Central Connecticut State University and 6 years of experience in the Fitness industry where she managed both a privately owned chain as well as large corporate clubs.

Eddie started in Tech Support, and moved into Client Relations in 2014

Many employees like me have worked in or owned clubs for years, so we know what it takes to successfully operate a club. Our offerings are specifically designed for health clubs, and are customizable so our clients get the products and services that are right for their club. And everyone at Twin Oaks is focused on personalized and professional customer service to provide you with the best possible experience in every interaction you have with us.

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Before coming to Twin Oaks, I spent nearly twenty years in the retail industry as a Customer Service and Cash Department Manager as well as five years in banking. My experience in these areas, as well my several years in the Billing Department here at Twin Oaks, enables me to better assist our clients with utilizing our software in a way that best suits their facility. By not only talking to, but also listening to our clients, I am able to give them individualized customer support that is not commonly found elsewhere. Our personalized, friendly, and understanding approach to our client needs is something we're proud of.

Feel confident that your EFT money is being handled with security above and beyond the PCI-DSS Compliance levels. Here in the Twin Oaks Billing Department, it is not only our job but our pleasure to assist in the accurate and timely processing of your EFT members. Our knowledgeable and detail-oriented staff is here for you! Come join the family!

At Twin Oaks, protecting your data is a primary concern. We strive to go beyond mere compliance and provide the best data security possible. Now, more than ever, clubs need to be able to assure members that personal information is secure. Twin Oaks provides clubs with the confidence needed to make that claim.