Software is only as good as your ability to use it. Twin Oaks offers a variety of training options - including onsite, seminars and manuals — to help you and your employees make the best use of the software.

Unlimited Free Training

Your club will receive comprehensive training and visual tutorials with an onboarding partner and ongoing support from our client relations team. You and your employees have resources at your fingertips to provide help whenever you need it.

Sample Training Topics

Software Basics

Intro to the user interface, front-desk procedures, general codes, membership file maintenance, data back-up procedures, monthly EFTs, handling returns, downloading payments and changes from collections.

Software Advanced

Marketing and usage reports, e-mail and mail merge, integrated contact management system. A quick review of the reports, billing breakdown and collections.

Accounting Functions

Charge codes, touch-screen point-of-sale functions, point-of-sale interface and accounts receivable module.

Booking and Scheduling

Setting up court schedules, trainers, classes, adding/changing defaults and how to utilize the program for maximum efficiency.

Digital/Paperless Contracts

Templates for membership agreements, renewal forms, and liability waivers, how to utilize the program in conjunction with data entry and electronic signature capture.