A Better Way to Collect—With Retention in Mind
Twin Oaks Returns Management helps you recover more EFT dues, reduce staff burden, and retain more members—all with no added cost to your club.
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How It Works
Twin Oaks Returns Management combines automation with personalized service to help you recover payments—while keeping members active and in good standing.
Designed for Results—And Retention

Up to 5 letters and 12 phone call attempts per return

Access to memberservicenow.com for quick online payment

Weekly or monthly reporting with transparent tracking

Focused on recovering your dues—and keeping your members in good standing
After 60 Days: Escalated, Respectful Outreach

Stronger Communication
At least three additional letters and several more call attempts are made, with a firmer (but still respectful) tone.

Persistent Tracking
We combine new returns with existing ones under a single account and keep working the total balance.

Optional Accelerated Collections
If your membership agreement allows, we can initiate full balance acceleration using contract-specific language.
Payout & Reporting

Monthly Remittance
Funds collected are deposited into your club’s account by the 3rd of the following month.

Detailed Reporting
Full reporting shows recovered amounts, outstanding balances, and member activity logs for transparency and reconciliation.
Want to Recover More Without the Hassle?
Let us handle returns the smart way, so you can stay focused on your members.
Book Your Demo Today