A Better Way to Collect—With Retention in Mind

Twin Oaks Returns Management helps you recover more EFT dues, reduce staff burden, and retain more members—all with no added cost to your club.

Built to Protect Relationships and Recover Revenue

Traditional collection tactics can damage your brand and push members away. We do things differently. Twin Oaks takes a respectful, member-first approach that protects your reputation while recovering more of what you’re owed.

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No Added Cost to You

Members pay a service charge that covers the collection effort—so you get 100% of your dues with no out-of-pocket fees.

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Multiple Easy Payment Options

Members can pay online, in-club, by mail, or by phone to a live account specialist.

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Instant, Automated Action

The process begins as soon as a payment returns—often before the member even hears from their bank.

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Handled In-House by Real People

Our licensed team works as an extension of your billing provider—not a third-party agency.

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Respectful, Effective Communication

We use industry-savvy outreach that protects member relationships and relieves pressure from your staff.

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How It Works

Twin Oaks Returns Management combines automation with personalized service to help you recover payments—while keeping members active and in good standing.

Designed for Results—And Retention

Up to 5 letters and 12 phone call attempts per return

Access to memberservicenow.com for quick online payment

Weekly or monthly reporting with transparent tracking

Focused on recovering your dues—and keeping your members in good standing

The First 60 Days: Recovery with Retention in Focus

Multiple Ways to Pay

Members can pay by phone, online, in person, or through the mail.

Flexible Payment Methods

We accept Visa, MasterCard, Discover, and checking account drafts.

Dispute Handling

If a charge is disputed, we communicate directly with the member and loop in your team to determine next steps.

In-Club Payments

Members can pay directly at your front desk. We track these and stop further outreach immediately.

Promise Follow-Up

Every payment promise is tracked—if not fulfilled, follow-ups resume automatically.

Address Updates

We verify and report updated member addresses, including relocation-based adjustments.

Service Fee Flexibility

You can waive the service fee at your discretion—our compensation adjusts accordingly.

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After 60 Days: Escalated, Respectful Outreach

Stronger Communication

At least three additional letters and several more call attempts are made, with a firmer (but still respectful) tone.

Persistent Tracking

We combine new returns with existing ones under a single account and keep working the total balance.

Optional Accelerated Collections

If your membership agreement allows, we can initiate full balance acceleration using contract-specific language.

Payout & Reporting

Monthly Remittance

Funds collected are deposited into your club’s account by the 3rd of the following month.

Detailed Reporting

Full reporting shows recovered amounts, outstanding balances, and member activity logs for transparency and reconciliation.

Want to Recover More Without the Hassle?

Let us handle returns the smart way, so you can stay focused on your members.

Book Your Demo Today