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A Better Way to Collect—With Retention in Mind
Twin Oaks Returns Management helps you recover more EFT dues, reduce staff burden, and retain more members—all with no added cost to your club.
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Built to Protect Relationships and Recover Revenue
Traditional collection tactics can damage your brand and push members away. We do things differently. Twin Oaks takes a respectful, member-first approach that protects your reputation while recovering more of what you’re owed.
No Added Cost to You
Members pay a service charge that covers the collection effort—so you get 100% of your dues with no out-of-pocket fees.
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Multiple Easy Payment Options
Members can pay online, in-club, by mail, or by phone to a live account specialist.
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Instant, Automated Action
The process begins as soon as a payment returns—often before the member even hears from their bank.
Handled In-House by Real People
Our licensed team works as an extension of your billing provider—not a third-party agency.
Respectful, Effective Communication
We use industry-savvy outreach that protects member relationships and relieves pressure from your staff.
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How It Works
Twin Oaks Returns Management combines automation with personalized service to help you recover payments—while keeping members active and in good standing.
Designed for Results—And Retention
Up to 5 letters and 12 phone call attempts per return
Access to memberservicenow.com for quick online payment
Weekly or monthly reporting with transparent tracking
Focused on recovering your dues—and keeping your members in good standing
The First 60 Days: Recovery with Retention in Focus
Multiple Ways to Pay
Members can pay by phone, online, in person, or through the mail.
Flexible Payment Methods
We accept Visa, MasterCard, Discover, and checking account drafts.
Dispute Handling
If a charge is disputed, we communicate directly with the member and loop in your team to determine next steps.
In-Club Payments
Members can pay directly at your front desk. We track these and stop further outreach immediately.
Promise Follow-Up
Every payment promise is tracked—if not fulfilled, follow-ups resume automatically.
Address Updates
We verify and report updated member addresses, including relocation-based adjustments.
Service Fee Flexibility
You can waive the service fee at your discretion—our compensation adjusts accordingly.
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After 60 Days: Escalated, Respectful Outreach
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Stronger Communication
At least three additional letters and several more call attempts are made, with a firmer (but still respectful) tone.
Persistent Tracking
We combine new returns with existing ones under a single account and keep working the total balance.
Optional Accelerated Collections
If your membership agreement allows, we can initiate full balance acceleration using contract-specific language.
Payout & Reporting
Monthly Remittance
Funds collected are deposited into your club’s account by the 3rd of the following month.
Detailed Reporting
Full reporting shows recovered amounts, outstanding balances, and member activity logs for transparency and reconciliation.
Want to Recover More Without the Hassle?
Let us handle returns the smart way, so you can stay focused on your members.
Book Your Demo Today
Twin Oaks helps gyms run better—from the front desk to the bottom line. Backed by people who’ve been in your shoes, we make it easier to operate, grow, and thrive.
