About Us

> Built for Club Owners by Club Owners and Operators

At Twin Oaks, we developed our software and services from a unique perspective — yours.

As former club owners and operators, we’ve lived through the rewards and challenges of running a facility and the sheer tedium of processing billings. And of course,we've experienced the fine line you walk trying to collect on declined EFTs while keeping those same members, well… members.

> Twin Oaks Will Work for You

In 1991 we built our company based on the promise of providing club owners and operators three simple things: 1) reliable service, 2) reliable products, and 3) most importantly, a reliable dues line. It’s a commitment that still guides our company today. Perhaps that’s why we boast an industry-leading 98% customer retention rate.

We take pride in our:

People

Many of the members of the Twin Oaks management team have years of hands-on club operations experience, and our field staff are in clubs, working with clients, every day of the week. Our support teams are right here at our headquarters, working side-by-side with our entire staff. We’re always standing by to help, so when you call us, you’ll actually get a person answering, every time.

Product

Our software is simple yet sophisticated. It includes all the basics, plus many integrated and advanced features that other providers simply don’t have. Your staff can get up to speed quickly and you can choose the modules you need to run your business effectively.

Pricing

We charge one flat monthly fee, based on the number of EFT transactions you submitted for billing. This approach incentivizes us to help you maintain a consistent and ever-growing dues line, which, after all, is the key to your success in the club business.

Value

We strive to be the total lowest cost provider with the best products and services. In almost all cases, our clients saved money by switching to Twin Oaks and found their administrative tasks to be much easier and a lot less time consuming.

Security

Twin Oaks Software is one of only a few of providers in this industry that is certified by the credit card industry as PCI DSS compliant and has structured all data storage and processing functions to safeguard member account information.

> Discover the Twin Oaks Difference

Over 50% of our new customers were referred from existing customers, and our customers hardly ever switch to other companies. Find out how we can do the same for you. Call our sales team toll-free at 866.278.6750 or send us an email at info@tosd.com to get a product presentation or more information.