Features List Overview

Billing Features: Smarter Billing That Helps You Keep More of What You Earn

Twin Oaks doesn’t just process payments—it helps you increase profitability. With flexible billing options, built-in returns management, and advanced automation tools, our system makes it easier to manage cash flow, recover failed payments, and get paid faster.

Flexible Billing Options

Offer monthly, bi-weekly, quad-weekly, annual, or custom billing cycles.

Interchange Processing

Lower your costs with transparent, club-friendly rates as a registered ISO.

Credit Card Updater

Keep member payments running smoothly with automatic card updates.

Account Monitoring

Track balances, payment status, and member billing activity in real time.

POS & House Accounts

Easily manage retail purchases, gift cards, and internal charges.

Prepay & Add-On Fees

Support dues prepayment and apply annual, enhancement, or maintenance fees.

Collections Tools

Give members flexible options to resolve past-due balances and improve recovery rates.

Resubmission Tools

Easily resubmit declined or returned payments to recover revenue.

Integrated EFT Billing

Process checking, savings, and credit card payments in a single workflow.

Automated & Real-Time Reporting

Generate on-demand reports with advanced filters to track performance.

Billing Journals & Change Logs

Track additions, removals, and billing changes with clear audit trails.

Integrated Billing & Returns Management

Seamlessly manage billing and returns in one connected system.

Club Management Features: Run Your Club with Confidence

From front desk check-ins to scheduling, inventory, and staff tools, Twin Oaks gives you the operational control you need to keep things moving—across every location, every day. Our system is built to support your team, simplify your workflow, and give your members a seamless experience from the moment they walk in.

Front Desk Check-In

Fast, flexible member check-in with barcode scanning and access tracking.

24/7/365 Door Access

Secure entry control with always-on functionality for members and staff.

Interactive CRM

Manage member and prospect info with real-time updates and notes.

Booking & Scheduling

Manage classes, appointments, and facility spaces from one calendar.

Court Reservations

Flexible tools for scheduling courts and other reservable resources.

Personal Training Package Sales

Sell, assign, and track sessions in one streamlined flow.

Advanced Contract Management

Customize membership types, terms, and agreements with ease.

Inventory Tracking

Keep tabs on product sales and stock levels across your locations.

Multiple Club Reciprocity

Enable seamless access for members across all club locations.

Crowd-Level Monitoring

Track and display real-time facility traffic so members can plan their visit—and your team can plan staffing.

Staff Time Clock & Utilities

Track schedules, hours, clock in/clock out records, and assignments with built-in accountability tools.

Member Management Features: Gym Features That Flex for Your Members

From check-in to class registration and digital rewards, Twin Oaks gives your members more ways to stay connected—while giving your team less to manage. These tools help enhance the member experience, improve retention, and reduce front desk friction.

Member Portal Access

Give members full control of their account, payments, and schedule in one place.

Booking & Scheduling

Let members book classes, appointments, or services with ease.

Class Registration

Simple online sign-ups with waitlist and auto-enroll options.

CRM & Prospect Management

Track and nurture leads with real-time updates, reporting, and communication tools.

Email Campaigns & Blasts

Send targeted, timely messages to members and prospects.

Promotional Offer Codes

Drive sign-ups and renewals with customizable promo codes.

Rewards & Gamification

Motivate members with points, badges, and customizable challenges.

Request Freeze or Cancellation

Give members the option to manage account changes without staff intervention.

Custom Notification Panels

Push relevant updates to members directly within the platform.

Digital Barcode for Check-In

Contactless, fast access using mobile or keyfob scanning.

Class Media Support

Add videos or images to class listings to boost visibility and interest.

Personal Trainer Workouts

Deliver customized workout plans and track progress digitally.

Our contact options:

Technical Support

Monday through Friday:

8:30am - 9:00pm

800.829.2339

Emergency, After-Hours Support

866.418.6179

Membership Keytags
& Giftcards

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Question About a Letter

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