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Front Desk Check In |
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Members and guests can check in even when front-desk computer is being used |
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Color-coded member screen alerts when member intervention is required; improves retention |
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Easy keytag check-in and integrated video imaging for members and prospects |
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Fingerprint recognition check-in available |
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Quick insert of new members allows immediate “Member” feel and the reading of credit card information |
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Family view and multi-person check in |
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See Emergency Information and that day’s appointments |
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File Maintenance |
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Safe, secure PCI-DSS compliant storage of all billing information |
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Track member referrals and all log notes |
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Manage staff security and usage rights |
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Track corporate and group memberships |
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See archive and prospect databases |
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Manage locker controls |
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Track survey results |
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Customizable fields |
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Control all data entry |
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Accounts Receivable |
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Complete accounts receivable management for all revenue |
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QuickBooks® interface for easy exports |
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View your processing schedule, billing journals, club billing statements, problem reports — all online |
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See past A/R history |
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Print statements and generate invoices when needed |
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Bill for Corporate Group accounts |
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Locker billing |
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Automatic renewals |
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See Current Sales Analysis reports |
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Ability to make corrections and make offsetting transactions |
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Perform Month End Closing and Balance Aging procedures |
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EFT |
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Safe, secure PCI-DSS compliant |
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Project cash flow – daily |
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Utilize all billing methods, multiple billing days |
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See past journals to do comparisons of variances |
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Account Updater to capture new credit card information |
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Easily process maintenance and annual billing files |
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Automatically pull in returns and collections payments |
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Upload billing/dues files automatically |
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Problem EFT report to see errors and make corrections |
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Business Reports |
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Comprehensive marketing, tracking, sales, revenue and usage reports by menu choice |
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Payroll management with time clock module, commission and personal training reports |
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Quick club profile shows synopsis of the business |
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See personal training reports, gift certificate tracking, and more |
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Account for deferred revenue and liability |
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Project renewals, returns, and future billing |
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Member Services |
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Download member returns and declines automatically and update member records immediately |
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View member returns online, download and update records immediately |
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Members can pay delinquent dues online and clear up their account |
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Easily download billing, change information, and collections payments |
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Automatically creates and includes applicable service charges |
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Service provided at no charge to the club |
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Online Booking |
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Members and trainers can view and book appointments online — allows scheduling even when your club is closed |
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Trainers can edit their schedules online any time |
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Trainer and member get email/PDA notifications |
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Integrates with Personal Training Customer Relationship Management so you can track trends |
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Easy access link from your Web site |
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Online Joining |
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Low/no stress environment |
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Customizable promotions and offers |
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Increase number of new members by 10-15% |
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Help members help themselves |
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Safe, secure, and integrated with Twin Oaks Club Management software |
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Linked from your Web site, automatically |
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See Return on Investment for low monthly fee |
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Paperless Contracts |
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Includes electronic signature capture |
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Quick reference to documents |
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Decrease printing/ink costs and improves human intervention |
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Eliminate design costs and reduce storage fees of all documents |
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Increase security |
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Capable of scanning all past paperwork |
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Read in license information |
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Customizable fields |
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24/7/365 Door Access |
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Allows members access any time they need to come to the club |
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Keeps the club secure 24/7 |
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Ties into software to control door/entry access based on valid membership |
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Increase customer base; decrease payroll |
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Track all usage and print report with pictures |
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Touchscreen POS |
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Integrated POS module with inventory tracking, session tracking and touch-screen capabilities. |
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Increases accuracy on transactions |
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PC charge incorporated |
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House charging, gift certificates |
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Punch card tracking |
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Time clock access |
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Up to 10,000 products and services |
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Personal Training |
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Guides employees and members through a proven Personal Training assessment and sales process |
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Full booking, scheduling and billing integration |
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Create a business within a business — sell packages and series |
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Increase retention, revenues, productivity and PT closing percentage |
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Event Management |
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Member can book courts, enroll in classes and schedule personal training online |
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You can customize the interface and set your cancellation rules |
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Members can pay for bookings charges online or at club |
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Waiting list management and email reminders for class renewal |
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Re-enroll participants for the following session |
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Contact Manager |
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Track member and prospect interests then create mailing templates merge, labels and blast e-mails for marketing |
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Guest register with integrated lead- and prospect-management functions |
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Track marketing sources, book appointments, tours and guest usage |
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See a visual schedule of appointments |
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Integrated with Bring a Buddy marketing tool |
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Trace one week or other promotional passes and coupons |
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Member Portal |
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Members can perform the following actions, all online:
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Join online and/or add family members |
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Pay balance due and renew or upgrade membership and pay online |
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Change account information and see status of dues payment |
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Buy gift certificates |
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Refer a friend |
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Book a birthday party, reserve a meeting room, etc. |
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Track usage — Optional to see/print usage for insurance purposes |
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Additional info — See family members, cycle billing transactions, etc. |
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Club Portal |
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Get management reports online, any time, anywhere you have Internet access |
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Club results available from web |
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See up-to-the-minute daily results and statistics |
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Project billing revenue and cash flow |
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View your processing schedule, billing journals, club billing statements, problem reports — all online |
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Make last-minute billing changes and edit transactions |
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Members can provide updated billing information — online |
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Mail Merge |
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Communicate with members and prospects via email |
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Create billing and collections letters |
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Manage surveys |
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Renewal emails |
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Low usage notices |
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Welcome to new members |
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Holiday, hours or staff changes |
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Create customized, personal letters |
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Inventory |
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Determine Cost of Goods Sold |
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Track all incoming merchandise |
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Track all purchases and adjustments |
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See margin, cost history and associated reports |
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Keep vendor information |
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Utilities |
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Do a global member rate change |
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Archive cancelled and expired members out of the membership database |
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Edit or purge usage records |
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Update staff assignments |
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Perform other unique tasks |
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Time Clock |
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Keep employee records |
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Department and individual reports of hours |
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Ties to barcode check in/out |
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Generate easy-to-use reports |
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Report Wizard |
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Ad-hoc report creator for additional queries and functionality to suit your club’s needs |
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Create customizable reports and save templates for future use |
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Exportable to pdf and csv files |
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