Training

Software is only as good as your ability to use it. Twin Oaks offers a variety of training options - including onsite, seminars and manuals - to help you and your employees make the best use of the software.

Unlimited Free Training

We run free, comprehensive training sessions regularly in our Berlin, CT training center, run by experienced former club operators. You are welcome to come as often as you like.

You have access to a comprehensive training manual and/or visual tutorials. You and your employees have resources at your fingertips to provide help whenever you need it.

Sample Training Topics
Software Basics

Intro to the user interface, front-desk procedures, general codes, membership file maintenance, data back-up procedures, monthly EFTs, handling returns, downloading payments and changes from collections.

Software Advanced

Marketing and usage reports, label routines, e-mail and mail merge, integrated contact management system. A quick review of the reports, billing breakdown and collections.

Accounting Functions

Charge codes, touch-screen point-of-sale functions, point-of-sale interface and accounts receivable module.

Booking and Scheduling

Setting up court schedules, trainers, classes, adding/changing defaults and how to utilize the program for maximum efficiency.

Digital/Paperless Contracts

Templates for membership agreements, renewal forms, and liability waivers, how to utilize the program in conjunction with data entry and electronic signature capture.

In-Club Training

We provide on-site training at no charge after installation (travel expenses may apply). Additional on-site training can be scheduled if needed.

The Twin Oaks Advantage

At Twin Oaks Software, we've put together an all inclusive health club software package that has all the ability to shape up your bottom line, deliver a second to none billing and returns management service, and is the most effective way to manage your membership data. Our software is the simplest, least expensive, and smartest way to process EFT dues and we can work with you to recover any declined or returned accounts. Twin Oaks provides a club management software based on client needs, and it's all backed up with the highest customer retention rate in the industry.

Proven Results Growing Your Business Since 1991

Twin Oaks Industry Insights