Software is only as good as your ability to use it. Twin Oaks offers a variety of training options — including onsite, seminars and manuals — to help you and your employees make the best use of the software.
> Unlimited Free Training
We provide a day, or two (or three) of on-site training at no additional charge after installation. Use this resource to get your staff up to speed quickly ensuring that you get off on the right foot.
We run free, comprehensive training sessions every month in our Berlin, CT training center, run by experienced former club operators. You are welcome to come as often as you like.
You have access to a comprehensive training manual. You and your employees have a resource at your fingertips to provide help whenever you need it.
> Sample Training Topics
Intro to the user interface, front-desk procedures, general codes, membership file maintenance, data back-up procedures, monthly EFTs, handling returns, downloading payments and changes from collections.
Marketing and usage reports, label routines, e-mail and mail merge, integrated contact management system. A quick review of the reports, billing breakdown and collections.
Charge codes, touch-screen point-of-sale functions, point-of-sale interface and accounts receivable module.
Booking and Scheduling
Setting up court schedules, trainers, classes, adding/changing defaults and how to utilize the program for maximum efficiency.
Templates for membership agreements, renewal forms, and liability waivers, how to utilize the program in conjunction with data entry and electronic signature capture.
> In-Club Training
We provide on-site training at no charge after installation (travel expenses may apply). Additional on-site training can be scheduled if needed.