"At Twin Oaks, protecting your data is a primary concern. We strive to go beyond mere compliance and provide the best data security possible. Now, more than ever, clubs need to be able to assure members that personal information is secure. Twin Oaks provides clubs with the confidence needed to make that claim."
"Our design philosophy at Twin Oaks is to Involve the Customer. If I had to pick one item that impacts our software development plans the most, it would be customer input. While it has been many years since we have sat programming at customer sites (like one of our founders!), we still spend the majority of our programming time responding to customer requests."
"As a former club owner/operator for 15 years and longtime user of the Twin Oaks program, I've found that it is by far the easiest to use in the industry. It's backed up with numerous built-in management tools to generate revenue, manage cash flow, and forecast results. Here on the vendor side, the company founders have created an excellent work environment for all staff which allows us to provide clients with the utmost in service and deliver a superior product for clubs."
"David Porter has been a Sales Consultant with Twin Oaks for three years. During that time he has consulted with hundreds of fitness centers and owners. Prior to Twin Oaks, David was an owner of a 125,000 square foot athletic complex outside of Boston. He spent three years as the Treasurer on the NEHRSA Board of Directors. David has a business degree from Muskingum University and Previously spent 15 years as a general manager at two 300 million dollar hi-tech companies."
"Eric Claman owned two successful clubs in Torrington, CT, for 23 years before selling both facilities and accepting a consulting job at Twin Oaks Software Development in 2011. Eric is always happy to share his first hand knowledge of the industry and fitness experience. "Twin Oaks is an incredible product, but what really sets it apart is the support and service; where else can you get owners and managers of clubs helping you to set up your club management software. The best part of my job is the satisfaction I get from assisting club owners to maximize their facilities potential while minimizing their redundant and excessive workload."
"Before coming to Twin Oaks, I spent nearly twenty years in the retail industry as a Customer Service and Cash Department Manager as well as five years in banking. My experience in these areas, as well my several years in the Billing Department here at Twin Oaks, enables me to better assist our clients with utilizing our software in a way that best suits their facility. By not only talking to, but also listening to our clients, I am able to give them individualized customer support that is not commonly found elsewhere. Our personalized, friendly, and understanding approach to our client needs is something we’re proud of."
"Many employees like me have worked in or owned clubs for years, so we know what it takes to successfully operate a club. Our offerings are specifically designed for health clubs, and are customizable so our clients get the products and services that are right for their club. And everyone at Twin Oaks is focused on personalized and professional customer service to provide you with the best possible experience in every interaction you have with us."
"Feel confident that your EFT money is being handled with security above and beyond the PCI-DSS Compliance levels. Here in the Twin Oaks Billing Department, it is not only our job but our pleasure to assist in the accurate and timely processing of your EFT members. Our knowledgeable and detail-oriented staff is here for you! Come join the family!"
"Quality technical support is invaluable. We strive to answer questions personally, professionally, and in a timely manner. Incoming calls range from software usage & interpretation, hardware functionality and security concerns, to emergency situations. Whatever the need may be, our skilled staff responds accordingly and does whatever it takes to assist our clients. "
"When I came to Twin Oaks, I brought with me over thirty-five years of customer service experience, twenty-one years of them at a multi-purpose health club. As a user of the software, I found it easy to use and had the flexibility our club needed.
There came a time when I was looking for a change in my career, and I thought of Twin Oaks. The transition was easy: from long time user of the software to assisting facilities learn and utilize the software to their needs.
At the club, to keep the members coming back, it was always important to give them a 'memorable experience.' This is what we do at Twin Oaks, give you a 'memorable experience', with outstanding support and service."
"I began my career at Twin Oaks in 2007, after graduating with a bachelor's degree in business from the University of Hartford. My role within the Technical Support Department involved working personally with clients to troubleshoot their questions, assisting in staff training, and overcoming technological hurdles. Through these experiences, I was able to build a comprehensive knowledge of our software – both from a user and architectural perspective.
Since transitioning to the Client Relations Department, I not only continue to train users on our software but also enjoy the additional role of being a resource and partner for our clients. My primary focus is working closely with owners and operators to implement the desktop bookings and scheduling module, online joining, online purchasing of personal training and classes, plus our new Advantage Suite product. Personally helping key employees understand our software to generate additional income is one of the most enjoyable aspects of being a part of Twin Oaks."
"I started with Twin Oaks in the Returns Management department before moving over to Client Relations three years ago. Building on previous work experience, supporting clients with prompt stellar service is what I believe in. It’s also the same mantra the entire staff at Twin Oaks believes in. The fitness industry is constantly evolving to suit the needs of members, and the products offered by Twin Oaks are no different. From desktop software to the cloud, the sales and support teams are ready to meet and exceed expectations of club management software. Forming strong relationships with owners/operators and club staff is key for continued growth for all involved. The Twin Oaks team stands ready to take on the bright future and all its challenges!"
"Distinctive to the Health and Fitness Software Industry, Twin Oaks is unique in which all sales associates have either previously owned or managed a health club. The experience and wisdom that we have from doing this helps ensure clients that our software is designed and utilized to help them succeed. Our company’s idea is to automate as many management functions as possible so that clients are able to spend more time generating revenue, reducing expenses and interfacing with their members. Before coming on board with Twin Oaks, Joanna Truong has a Bachelors degree from Central Connecticut State University and 6 years of experience in the Fitness industry where she managed both a privately owned chain as well as large corporate clubs. ."